How can we help?
Practical seller guides for Workspace, Editing Tools, Library, bulk CSV, credits, checkout, and marketplace image rules.
Seller playbooks by category.
Getting started
Set up your account, create the first project, upload a product photo, and find results in Library.
For Amazon sellers
Use Amazon listing images, A+ modules, text strategy, and main-image cleanup without policy surprises.
For Shopify stores
Create PDP, collection, lifestyle, and social images that fit common storefront layouts.
Etsy, eBay & others
Prepare clean marketplace images for Etsy, eBay, Google Shopping, Meta Ads, and POD workflows.
Bulk & CSV
Upload catalog rows, fix CSV errors, understand batch status, and process multiple SKUs.
Brand presets
Save color, lighting, scene language, and voice notes so repeat generations stay consistent.
Billing & subscriptions
Understand credits, subscriptions, credit packs, failed-job refunds, and account billing.
Business workflows
Plan larger catalog refreshes, account support, and marketplace export workflows.
Troubleshooting
Fix stuck jobs, rejected prompts, slow previews, upload issues, and payment setup problems.
Quick answers.
What should I do first after signup?
Open Workspace, upload one clear product photo, choose your selling platform, add product details, and generate one image before running a batch.
Why did Amazon reject my main image?
The usual causes are text, badges, props, non-white background, cropped product edges, or extra objects. Regenerate the Main image with a clean source photo and keep promotional content for supporting images.
How do credits work?
AI generation and advanced edits spend credits. Text overlay, crop, basic lighting, and local blur are browser-side tools and do not spend credits.
What is the CSV format for bulk upload?
Use name, category, and image_url as required columns. Optional columns are sku, features, brand_notes, and marketplace.
Where do I find finished images?
Open Library. Completed images appear there even if you leave Workspace while generation is running. You can select preview cards and download them as a ZIP.
Why is my generation stuck on queued?
Queued means the job was saved but the background worker has not started. If every new job stays queued, check the Inngest production app and environment variables.
Why does checkout say the plan is invalid?
The clicked plan is missing its payment product ID in the active Vercel environment. Fill the expected variable and redeploy.
Why was my prompt rejected?
The request was blocked by safety review before generation. Rewrite it as a marketplace-safe product edit and avoid unsafe or rights-infringing instructions.
Set up your account, create the first project, upload a product photo, and find results in Library.
Create your first image set
Start from Workspace, upload one clean product photo, pick a platform, and generate the images you need.
Upload product and reference images
Use the product photo for identity and an optional reference image for scene, angle, or lighting direction.
Use Editing Tools on an existing image
Editing Tools let you fix or prepare a product image without starting a new full listing set.
Find and download images in Library
Library is where generated and edited images finish, even if you leave Workspace while jobs run.
Use Amazon listing images, A+ modules, text strategy, and main-image cleanup without policy surprises.
Generate Amazon listing images
Create the common Amazon listing group from one source product photo and clear feature bullets.
Fix Amazon main image rejections
Use the main-image cleanup flow to avoid common rejection reasons before uploading to Seller Central.
Use Amazon A+ Content outputs
Generate wider modules for brand storytelling and feature explanations outside the main gallery.
Create PDP, collection, lifestyle, and social images that fit common storefront layouts.
Prepare clean marketplace images for Etsy, eBay, Google Shopping, Meta Ads, and POD workflows.
Upload catalog rows, fix CSV errors, understand batch status, and process multiple SKUs.
Save color, lighting, scene language, and voice notes so repeat generations stay consistent.
Understand credits, subscriptions, credit packs, failed-job refunds, and account billing.
Plan larger catalog refreshes, account support, and marketplace export workflows.
Fix stuck jobs, rejected prompts, slow previews, upload issues, and payment setup problems.
Generation is stuck on queued
Queued means the request was saved, but the background worker has not started processing it yet.
Prompt rejected by safety review
Some requests are blocked before generation when they violate safety or merchant review rules.
Library or previews load slowly
Slow previews usually come from large image files, network speed, or many completed outputs on one page.
Checkout or payment error
Payment errors usually mean the selected plan or credit pack is not configured in the active payment provider.
Talk to support.
Email us with your account email, project ID, generation ID, checkout plan, or CSV row number when relevant.
Product support
Best for generation issues, stuck jobs, Library downloads, prompt review, and image quality questions.
support@shelfgen.comBilling support
Best for subscriptions, credit packs, invoices, refunds, duplicate charges, and failed checkout.
Business workflows
Best for catalog planning, agency volume, larger SKU refreshes, and account support.