// CONTACT
Talk to Shelfgen.
For billing, subscription, refund, or product support, email us directly. Include your account email and any relevant project or transaction ID.
Billing & subscriptions
Plan changes, invoices, cancellation, refunds, duplicate charges, or Creem payment questions.
support@shelfgen.comProduct support
Upload issues, credit balance questions, failed generations, marketplace specs, or account access.
support@shelfgen.comBusiness inquiries
Annual contracts, agency workflows, bulk catalog refreshes, or platform partnerships.
support@shelfgen.com// CUSTOMER SELF-SERVICE
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Sign in, open your billing portal, and manage your subscription directly. Annual and monthly subscriptions stay active until the end of the current billing period after cancellation.